Return and Refund Policy

At Lucca Poedagar, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the conditions below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.

How to Request a Return

To start a return, please contact us at contact@luccapoedagar.com with your order number and the reason for your request.

Our customer support team will review your request and provide instructions on how to proceed.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Refundable Items

Shipping fees, when applicable, are non-refundable.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at contact@luccapoedagar.com with your order number and photos of the issue.

Contact

For any questions about returns or refunds, please contact us at contact@luccapoedagar.com.